Return, Refund, and Shipping Policy
At TheRelievoo™, we are committed to providing transparency and a seamless experience for our customers. Below, you will find detailed information on our return, refund, and shipping policies, as well as how you can easily get in touch with us if needed.
Business Information:
TheRelievoo™ is dedicated to ensuring that you have full visibility into our business practices. Here’s how you can reach us for any questions or concerns:
Business Name: B2 Invest
Business Address:
71-75 Shelton Street,
Covent Garden,
London,
United Kingdom, WC2H 9JQ
Customer Support Email: contact@relievoo.com
Phone Number: Coming soon
Live Chat: Coming soon
Return Period:
You have 30 days from the date of purchase to request a return. Unfortunately, if more than 30 days have passed since your purchase, we cannot offer you a refund or exchange.
Return Conditions:
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase is required for all returns. Please note, returns should not be sent back to the manufacturer directly.
Non-returnable and Partial Refund Items:
Certain items may only be eligible for partial refunds, including:
Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Items returned more than 30 days after delivery.
Refund Process:
Once we receive and inspect your returned item, we will send you an email to confirm receipt. We will then notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few business days.
Delayed or Missing Refunds:
If you have not yet received your refund, please follow these steps:
Recheck your bank account.
Contact your credit card company, as processing times may vary.
Contact your bank. There is often a processing delay before refunds are posted.
If after completing these steps you still have not received your refund, please contact us at contact@relievoo.com.
Sale Items:
Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, please email us at contact@relievoo.com.
Gifts:
If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be sent to you.
Shipping Costs and Return Time:
To return your product, please contact us at contact@relievoo.com. You will be responsible for covering the shipping costs of returning your item.
Typically, we receive returned items within 5 business days after they are shipped. However, shipping times may vary depending on your location.