Privacy Policy
TheRelievoo™ Privacy Policy
At Relievoo™, we are committed to protecting your personal information and respecting your privacy. This privacy policy describes how your personal information is collected, used, and shared when you visit www.therelievoo.com (the 'Site') or make a purchase through it.
TheRelievoo™ is a company specializing in innovative, wireless breast pumps designed to provide comfort and convenience for breastfeeding mothers. Based in London, our mission is to offer high-quality products that support mothers in their breastfeeding journey, while ensuring a seamless and transparent shopping experience.
COLLECTED PERSONAL INFORMATION
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as 'Device Information.'
We collect Device Information using the following technologies:
- Cookies: These are data files placed on your device or computer and often include an anonymous unique identifier.
- Log files: Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels: These are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through our platform, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal details), email address, and phone number. This is referred to as 'Order Information.'
When we use the term 'Personal Information' in this privacy policy, we are referring to both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
In general, we use the Order Information we collect to fulfill any orders placed through our platform (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:- Communicate with you;
- Screen our orders for potential risk or fraud; and
- Provide you with information or advertising related to our products or services, when in line with the preferences you’ve shared with us.
We use the Device Information (particularly your IP address) to screen for potential risk and fraud and to improve and optimize our Site. For example, we use this information to generate analytics about how our customers browse and interact with the Site and to assess the success of our marketing campaigns.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to host our online store – you can read more about how Shopify uses your Personal Information here.
We also use Google Analytics to understand how our customers use the Site – you can read more about how Google uses your Personal Information here. You can opt-out of Google Analytics here.
Finally, we may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests, or protect our rights.
BEHAVIORAL ADVERTISING
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page here.
You can opt out of targeted advertising by using the following links:
- Facebook
- Google
- Bing
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.
DO NOT TRACK
Please note that we do not alter our Site's data collection and use practices when we see a 'Do Not Track' signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below.
Additionally, if you are a European resident, please note that we process your information to fulfill contracts we might have with you (for example, if you make an order through the Site), or to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at contact@relievoo.com, or by mail at:Relievoo™
71-75 Shelton Street,
Covent Garden,
London, United Kingdom,
WC2H 9JQ